How to Claim?
No need to wait in long queues or make frustrating phone calls to file a claim. We’ve made our claims procedure super simple, and best of all, it can all be
done online!
Step 1
Stop use of the vehicle immediately.
Contact Roadside Assistance (010 211 5725) and have
your vehicle towed to your nearest RMI approved repairer.
Stop use of the vehicle immediately.
Contact Roadside Assistance (010 211 5725) and have your vehicle towed to your nearest RMI approved repairer.
Step 2
Inform the repairer that you have a Warranty with Warranty Direct,
and fill in the form above to notify us of your loss or potential claim.
Inform the repairer that you have a Warranty with Warranty Direct, and fill in the form above to notify us of your loss or potential claim.
Step 3
If all the documents provided are in order, the claims department
determine if the failed component is covered by your Warranty.
If all the documents provided are in order, the claims department determine if the failed component is covered by your Warranty.
Step 4
If the failed component is covered by your Warranty, the
claims department will determine if you have a valid claim.
If the failed component is covered by your Warranty, the claims department will determine if you have a valid claim.
Step 5
If your claim has been authorised, your repairs may begin!
The repairer will need to invoice us, or you can
settle the account and we will reimburse you.
If your claim has been authorised, your repairs may begin!
The repairer will need to invoice us, or you can settle the account and we will reimburse you.